SHIPPING METHODS
We acknowledge the importance of your shipping method choice and are here to support you. We have partnered with a reputable logistics company based in China to ensure seamless shipping experiences for our customers. The following shipping methods are available to choose from: ePocket, EMS, SF Express, China Post, YUN Express, PostNL, DHL-eCommerce, Ocean Shipping, Free Taxes Ocean Shipping, Free Taxes Airline Shipping, DHL, FedEx, and UPS.
For detailed information on each shipping option, please refer to the following table by clicking on it to enlarge:
To view the available shipping options for your country, please refer to the corresponding tables by clicking on it to enlarge.
North America
South America
Europe
Oceania
Asia
SHIPPING COST
At POKÉ GALERIE, we are committed to providing you with the best shipping options to suit your needs. The shipping cost for your order will depend on several factors, including the destination country, the shipping method, and the weight and dimensions (length, width, and height) of the package.
In-stock order: Upon placing an in-stock order, an estimated shipping cost will be charged. The exact shipping cost will be calculated and communicated to you via email when the item is ready for shipment. If the exact shipping cost is lower than the amount that you have paid when making the balance payment, we will refund the difference to you. However, if the exact shipping fee is higher, an extra shipping fee will be required to be paid before we can ship your order.
Preorders: When your figure is released and ready to be shipped, we will calculate the exact shipping cost and send you an email with the details. If the exact shipping cost is lower than the amount that you have paid when making the balance payment, we will refund the difference to you. However, if the exact shipping fee is higher, an extra shipping fee will be required to be paid before we can ship your order.
For multiple orders placed within a close timeframe (such as 5-7 days), we offer the option to combine them into one shipment for your convenience. If you have any questions or concerns about shipping, please don’t hesitate to contact us at pokegalerie@gmail.com.
PROCESSING and SHIPPING TIME
To obtain information on the processing and shipping time for various orders and destinations, please visit our FAQ page.
TRACKING INFORMATION
Prior to shipment, you will receive an email containing the package’s dimensions and weight, the confirmed shipping fee, and the tracking number. You can track the status of your package on our website by visiting the Track Your Order section under Customer Service, or by using the following link: